Resume
Work Experience
2025- present
2024-2025
Experienced in supporting day-to-day operations of rental properties, including tenant communication, maintenance coordination, lease preparation, rent collection, and financial reporting. Skilled in using property management systems, organizing inspections, handling vendor relationships, and creating tenant newsletters. Adept at market research, maintaining documentation, and ensuring tenant satisfaction through regular follow-ups and efficient issue resolution.
Customer Service Associate / Techinical Support
Concentrix I Google I Amazon
Virtual Asssistant / Real Estate VA
Sell my house America Inc
Provided support for YouTube TV, YouTube Premium, and YouTube Music through phone, chat, and email by handling customer disputes, conducting troubleshooting, and ensuring the resolution of technical issues. Assisted with subscription sales, focusing on acquisition and retention to prevent cancellations. Demonstrated strong listening, communication, and multitasking skills in a fast-paced environment while delivering excellent customer service, efficiently resolving complaints, and following up to ensure satisfaction. Maintained professionalism and patience in all interactions with both customers and colleagues.
2022-2024
Customer Service Representative I QA
96 Group Back Office
During this period, I provided freelance writing services to clients across different industries. I created compelling content for websites, blogs, and marketing materials, delivering high-quality work within tight deadlines.
2021-2022
Cashier
Big K Department Store
Demonstrated proficiency in cash handling and transaction processing during my tenure as a cashier, ensuring accuracy and efficiency in a fast-paced retail environment. Consistently provided exceptional customer service, resolving inquiries and maintaining a positive customer experience.
Education
2021 - 2022
Accountancy Business Managem
I pursued in Accountancy Business Administration, focusing on marketing and management courses. This academic journey provided me with a solid understanding of business principles and strategic decision-making.
2020-2021
Mactan National High School /Technical Vocational Economics
Skills & Expertise
- Customer service excellence | Real-estate operations | Administrative support | Tenant & owner relations | Lease preparation & management | Maintenance & vendor coordination | CRM & property-management systems | Email & phone communication | Problem-solving & conflict resolution | Time management & multitasking | Marketing & rental listings | Social-media outreach